PRIVACY POLICY
This Privacy Policy (“Policy”) applies to the websites, mobile applications, and digital services operated by K.O.P. Sports & Entertainment Center (“K.O.P.,” “we,” “us,” or “our”), located at 314 Nolan St, San Antonio, TX 78202, United States.
This Policy explains how we collect, use, share, and protect your personal information when you visit our facilities, use our website or mobile app, register for leagues or events, or interact with us online or in person.
This Policy does not apply to third-party websites or services that may be linked from our platforms.
Information We Collect
We collect information in three main ways:- Information you provide to us
- Information collected automatically
- Information from other sources
Information You Provide
We collect information you voluntarily provide when you:- Create an account
- Register for leagues, tournaments, or memberships
- Book courts or services
- Make purchases
- Participate in promotions, surveys, or events
- Contact us for support
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Date of birth
- Account login credentials
- Any other information you choose to provide
Information Collected Automatically
When you use our services, we may collect information such as:- Device type and operating system
- Browser type
- IP address
- App usage and website activity
- Pages viewed, dates, and times of access
- Referring websites
- Cookies and similar tracking technologies
Location Information
We may collect general location information (such as city or ZIP code) through IP addresses or mobile device permissions to:- Provide relevant services
- Show nearby events or facilities
- Improve operations
In-Facility Cameras
K.O.P. uses security cameras in its facilities to:- Maintain safety
- Protect guests and staff
- Improve operations
Information from Other Sources
We may collect publicly available information or information from partners, such as social media platforms, to better understand our community and improve our offerings.How We Use Your Information
We use your information to:- Process registrations and purchases
- Manage memberships, leagues, and events
- Communicate updates, confirmations, and support responses
- Send promotional messages (with opt-out options)
- Improve our facilities, services, and digital platforms
- Maintain safety, prevent fraud, and comply with legal obligations
How We Share Information
We may share your information:- With service providers who help us operate (payment processing, hosting, analytics)
- Within K.O.P.-affiliated entities for operational purposes
- When required by law or to protect rights and safety
- In connection with a business transaction (merger, sale, or restructuring)
- With your consent
Cookies & Tracking Technologies
We use cookies and similar technologies to:- Enable site functionality
- Analyze traffic and performance
- Remember user preferences
- Deliver relevant promotions
Microsoft Clarity & Behavioral Analytics
Site Disclosure
We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy policy has more details.Privacy Policy Disclosure
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Policy: Microsoft Privacy PolicyYour Choices
Promotional Communications
You can opt out of promotional emails or messages at any time by:- Following unsubscribe instructions in emails
- Adjusting account preferences
- Contacting us directly
Account Information
You may request to:- Update your information
- Delete your account
- Limit how your information is used