We Stand Behind What We Sell

Every item in the K.O.P. Pro Shop is selected with our players and community in mind. If your purchase doesn’t meet your expectations, we’ll make it right — no hassle, no runaround.

How Returns Work

You have 30 days from the date your order is delivered to request a return. Here’s what we ask:

• Item must be unworn, unwashed, and in its original condition
• Tags must still be attached and original packaging intact
• Your order number or receipt is required to process the return

The following items cannot be returned:

• Gift cards
• Items marked as Final Sale or purchased during clearance
• Custom or personalized products

Starting a Return

Reach out to us at info@thekingofpadel.com with your order number and a brief note on why you’d like to return the item. We’ll review your request and get back to you within 2 business days.

Once approved, we’ll send you the return instructions. A few things to keep in mind:

• Return shipping is the customer’s responsibility, unless the item arrived damaged or we made an error
• We strongly recommend using a trackable shipping method — K.O.P. is not responsible for items lost in transit

Items returned without prior approval will not be accepted.

Your Refund

Once we receive and inspect your return, you’ll hear from us. If everything checks out, your refund will be issued to the original payment method used at checkout.

• Expect your refund within 5–10 business days, depending on your bank or card provider
• Original shipping charges are not refunded
• If your return is not approved, we’ll let you know why and discuss next steps

Size or Item Exchanges

We don’t process direct exchanges at this time. If you need a different size or style, here’s the fastest path:

• Return your original item following the steps above
• Place a new order for the item you want

Stock moves fast — we recommend placing your new order while your return is in transit to secure your size.

Something Arrived Wrong or Damaged?

We’re sorry — that’s on us. If your item arrived defective, damaged, or wasn’t what you ordered, contact us within 7 days of delivery at info@thekingofpadel.com and include:

• Your order number
• Clear photos of the item and its packaging

We’ll replace it or refund you in full. No shipping costs, no back and forth.

Refund Not Showing Up?

Refunds sometimes take a few extra days to post, depending on your financial institution. Before reaching out, please:

• Double-check your bank account or card statement
• Contact your credit card provider — processing timelines vary
• Check with your bank directly if needed

If you’ve done all of that and it’s been more than 10 business days, email us at info@thekingofpadel.com and we’ll track it down for you.

Get in Touch

Our team is here to help. Whether it’s a return, a question about your order, or anything else — don’t hesitate to reach out.

Email: info@thekingofpadel.com

Website: kopsportscenter.com

Phone: 210-310-3228

Address: 314 Nolan St, San Antonio, TX 78202

We’re open Monday through Sunday, 7:00 AM – 11:00 PM.